Terms and Conditions

To the full extent permitted by law, SharpCV accepts no liability in contract, tort or otherwise (including liability for negligence), for loss or damage of any kind including without limitation, direct or indirect loss or damage, loss of business, revenue or profits, corruption or destruction of data, or any other consequential loss or damage arising out of your use or inability to use the website or in connection with any computer virus or system failure and SharpCV excludes any such liability even if SharpCV is expressly advised of the possibility of such damage or loss.

You will indemnify SharpCV against all costs, losses, expenses or other liabilities incurred by SharpCV arising from the use of our services and the SharpCV.co.uk and SharpCV.com websites.

This contract is written with the sole jurisdiction of the English courts and according to English Law.

These Terms and Conditions apply to all purchases and your use of SharpCV services is subject to the following terms and conditions.

Advance Payment

All payments are taken in advance of work undertaken on your behalf. As a result, those who use credit/debit cards or cheques for payment please note that your card will be debited/cheque banked prior to us starting work on your service. This is to ensure that your card is valid and that there is sufficient funds/credit in the account to pay SharpCV.

Your first appointment will normally be delivered within 7 working days of payment being received with your CV normally delivered 5-7 working days after your appointment. Subsequent revisions will normally be delivered 2-7 working days after you have detailed the revisions you would like made.

If your cheque/credit/debit card is not honoured by your bank/card issuer then your order will be suspended and the following conditions will apply: An invoice will be dispatched to you requesting payment for the full amount; you must send payment (as detailed on the invoice) in full within 14 days from the date on the invoice or the order will be cancelled. Once payment is received a new appointment will be made to deliver your service.

Where payment is made for the Quick CV Service, this service must be taken up and the Questionnaire returned within 90 days of the order.

The Quick CV will be normally be delivered within 3-5 working days after receipt of the Questionnaire and any supporting information where the documentation is sent via email and up to 15 working days if documentation is sent via post.

These timeframes may extend during peak times and SharpCV retains the right to extend the timeframe as reasonably required.

Cancellations

All Services can be cancelled with full refund up to 7 working days after purchase without reason by you except where you have agreed to the service starting before the 7 working day cooling off period.

Due to the level of research and preparation which takes place before an appointment, the service will commence from the time you book your appointment and/or send in your materials to us – Not the day of the appointment itself.

If you have placed an order and made an appointment that you subsequently wish to cancel and you have not sent in any materials to us for research before the appointment, the following cancellation rules apply:

Cancellation up to 7 working days following your order and prior to the service being commenced, a full refund will be granted

Cancellation at least 5 working days prior to the service being commenced, 20% will be deducted from the refund.

Cancellation at least 3 working days prior to the service being commenced, 40% will be deduced from the refund.

Cancellation at least 2 working days prior to the service being commenced, 60% will be deducted from the refund.

Cancellation at least 1 working day prior to the service being commenced, 75% will be deduced from the refund.

Cancellation within 1 working day of the service being delivered will result in no refund being given.

Pre-appointment Research Fees

If you have sent in your materials to us before a telephone appointment the above cancellation fees apply subject to a research fee of £50 which will be deducted from the refund amount.

If you have sent in your materials to us before an office appointment a fee of £75 will be deducted from the refund amount to cover the cost of research and booking/cancelling the meeting room.

Quick CV Cancellation

Due to the nature of the materials sent after purchase with the Quick CV Service, this service is deemed to have commenced from the time the materials have been dispatched to you.

Other Information

All Refunds will be returned to you within 30 days of Cancellation. Where no cancellation fee has been charged an additional 5% deduction for costs incurred with processing/refunding the purchase will be applied.


Missed Telephone Appointments

Where a Telephone appointment is made for a consultation between a SharpCV Consultant and yourself, and you are late and/or miss the appointment set, you will be deemed to have forfeited your right to a consultation, and no refund will be made.

Missed Face to Face Appointments

Where a Face to Face appointment is made in an office location around the UK with a SharpCV Consultant and yourself, and you are late and/or miss the appointment you will be deemed to have forfeited your right to a consultation, and no refund will be made.

Amendments to your CV/Application Form Statement/Cover Letter

If you would like us to amend your CV or Application Form Statement you will be allowed a free revision of up to 10 lines of your CV or Statement in one session as requested by you. If you would like us to amend your Cover Letter, you will be allowed a free revision of up to 5 lines of your Letter in one session as requested by you. Any further amendments to either your CV, Statement or Letter will be charged pro rata at a standard rate of £95 per hour subject to a £25 minimum charge.


Express Delivery

All initial documents and requests for subsequent changes need to be received by SharpCV during working hours for the Express Delivery Service timeframe to commence. All documents/requests for changes received outside of working hours will be processed the next working day at which point the Express Delivery Service timeframe will commence.

Should you order an Express Delivery Service and your goods not be dispatched within 24 or 48 working hours of consultation/receipt of all documents we will refund you 100% of the Express Delivery portion of your Service and dispatch your documents to you as soon as possible within normal delivery times (up to 7 working days).

Should you decline this offer we will refund the entire cost of the Service (subject to a 5% administration charge) and discharge our commitments to you. By refunding the cost of the Service you will forfeit the right to receive your goods and will not receive your documents or any other items paid for which have been refunded.

The Express Delivery Timeframe is 24 or 48hrs for delivery of the draft version of your document. As a draft it will be virtually complete subject to proof-reading, requests for extra information from you and any minor amendments you may wish to make.

All amendments to documents delivered via the Express Delivery Service need to be received from you within 24/48hrs of the documents being sent by SharpCV to ensure delivery of final documents within a new 24/48hr timeframe. Any requests for amendments received outside of the 24/48hr timeframe may result in the documents being returned outside of the Express Delivery timeframe without SharpCV incurring any liability for a refund.

If you wish to skip the draft stage and have your documents delivered in a final, proof-read version within the initial 24/48hr Timeframe you must make this wish explicit at time of order and be aware that this will waive your rights to any future amendments of the documents.

Working hours are 9am to 5pm Monday to Friday not including public holidays.


Liability

We accept no liability for loss arising from your use of our services or website. You agree to indemnify us and keep us indemnified against all cost, expenses, losses, liabilities or proceedings arising from use or misuse by you of our services/website.

Disclaimer

Your CV is a subjective and creative instrument. SharpCV will prepare you a Professional CV with a clear and concise layout, based on the information submitted by you. By purchasing a CV Preparation from SharpCV, you are giving us creative freedom to prepare your CV as we see fit. As a result, once we have fulfilled our obligations under the Free Amendments service SharpCV can take no responsibility for your further dislike or unhappiness at the outcome of your CV Preparation Service.

SharpCV prepare CV’s, Application Forms and Cover Letters using your experience to provide you with a “model” example of how your experience can be presented to an employer. Where making specific applications via application forms and/or cover letters we do advise that you use the Personal Statement or Cover Letter we prepare for you only as a guideline to help you customise your application more effectively.

All advice offered by SharpCV consultants and on our websites is taken at your own discretion. Use of SharpCV services and website does not guarantee you career success or a new job offer. We accept no responsibility if you should suffer loss or damage as a result of taking our advice.


SharpCV Privacy Policy

Information submitted to SharpCV by you

All CVs and other services produced and delivered by SharpCV are produced from information supplied by you. You are solely responsible for any information submitted by you to this site/our consultants. SharpCV will not be held liable for any misrepresentation resulting from false or dishonest information being supplied.

We will use information supplied by you (including, without limitation, sensitive personal data) to aid the process of providing you with career-related advice and services.  In line with the new GDPR regulations relating to the retaining of sensitive personal information, all CVs/documents prepared by us will be deleted from our servers after 30 days, so please ensure you have retained copies of any documents supplied by us.

We sometimes use third party freelance consultants to help us deliver these services. As a result SharpCV processes and stores information (including without limitation, sensitive personal data) and passes this information to our consultants, in order to help deliver our services.

SharpCV will not sell your information to third parties.



Acceptance of these Terms and Conditions

By ordering a service from SharpCV/visiting our website, you are deemed to have accepted these Terms and Conditions.

SharpCV is a Trading Name of New Idealist Media Limited, Registered in England No: 08170373. Registered Office: 27 Old Gloucester Street, London, WC1N 3AX.